We offer many ways to support our transit clients with their customers’ needs and requests. Everything from 24/7 route alerts to setting up automated social media responses, we’re here to help. We can assist with setting up:
Customer Service Software
Live Chat
Chat Bots
FAQ Pages
We work with our customers to find the latest technologies for solutions that fit their needs.
Powerful Tools
Customer Service Software
CATA leveraged our expertise for a customer service portal for website visitors with a chatbot that takes users to a knowledge base.
CATA HubSpot Customer Service Page
Informational Videos
How to Ride
Videos written by actor Jeff Daniels are used in the customer service knowledge base on the CATA website and on social media.
CATA Informational Video About Bus Passes
Alert & News
COVID Emergency Messaging
Quick turnaround messaging needed to be implemented across internal and external tactics to promote government guidelines for riders.
CATA Safety Precautions Social Media Post
Automated Responses
Real-Time Chatbots
We set up live chatbots to answer common questions and direct riders to the information they need quickly.
