The best creative work comes out of a strong partnership between you and your creative branding agency. You provide the overall direction and objectives; they provide the experience and talent to achieve them. Clearly defined roles—and commitment from both parties to their particular roles—create great results. In other words, concentrate on what you do best and let your creative partner concentrate on what they do best.
Explain Your Business’s Organization
Much of your direction will be subject to interpretation. The more your creative team can learn about your organization, its structure, and its personnel, the more accurate their interpretations will be. That said, the very first step is to get the agency up to speed with how you and your business work, who’s who in your command structure, and how your approval process works. The more people you allow to have a voice in the final decision, the more viewpoints and opinions you will need to process. Try to limit the number of people who can review a project. To avoid conflicting opinions or messages, have one person act as the clearinghouse for all project communications. Have all messages to your creative partners come through that one person, whether it’s you or a designated member of your team.